DELIVERY OF ONLINE GOODS
MEANDHER delivers to most destinations around the world.
Orders placed within Australia or goods shipped to an Australian residence are subject to the Australian GST. Orders placed outside Australia may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.
Freight charges are a flat rate of $16 within Australia (Australia Post) and $40 for international courier.
Expected delivery times are within 7 working days for Australia and within 14 working days for international. Please note these delivery times are guidelines only.
If there is no one at the delivery address to receive the product, the product will be returned to the closest Australia Post outlet or for international orders, your closest postal center. The postal company may attempt further delivery of the product to you, however, if this is not effected we will arrange for the return of the product to MEANDHER and refund the price to you, less any shipping costs, taxes or duties incurred.
MEANDHER will accept returns, including sale items, which are not worn or damaged. They will only be accepted if returned in their original undamaged packaging. Please try shoes on a covered/protected surface such as carpet or a rug, as return of shoes with worn or scuffed soles will not be accepted.
If you wish to return or exchange a product please follow the below steps.
a. Notify us via email [email protected] within 3 days of accepting delivery of the product and arrange return within 5 days after such notification. We may request photographs of the condition of the shoes before accepting the return.
b. Return the product to the below address and mark on the postal company’s consignment note that it is a return/replacement if it is a return from a country outside Australia, so that the Products do not attract possible customs duties and taxes again.
Advanced Distribution Services
Corner of Shepherd and Chapel St
Marrickville, NSW, 2204
c. You are responsible for the cost of the return shipping, please note the item is your responsibility until it reaches our warehouse.
d. Once we have received and examined the returned item, MEANDHER will refund you the purchase price for the product, less any shipping costs. Please note – MEANDHER reserves the right to reject any requested refund in the instance that the product is not in its original condition or damaged in any way.
e. Refunds can only be credited back to the payment method that was used to make the original purchase. The refund will be processed as soon as the items have been received by MEANDHER. Please allow 7 days from the day we receive the product for your account to be credited.
f. Exchange for a different size in the same style is only possible if the item is available. If you wish to exchange, please make your request clear when notifying us via email. Once the original product has been received, MEANDHER will send out the exchanged pair within 5 days. We will issue an invoice via Paypal for the shipping cost of the exchange product.
g. If the size and product you are wanting to exchange for is not available, MEANDHER can issue you with a refund or credit note that redeemable within 6 months of issue.